Refund policy

Return & Refund Policy

Thank you for shopping with Fossildex. We want you to be completely satisfied with your purchase. Please review our return policy below.

30-Day Return Policy

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unused
• Unopened (if applicable)
• In their original packaging
• In the same condition in which they were received

Non-Returnable Items

Due to the collectible nature of our products, the following items cannot be returned once opened:

• Booster Packs
• Booster Boxes
• Starter Products
• Mystery Products
• Any sealed collectible product that has been opened or tampered with

Because the contents of sealed products are randomized, opened products cannot be returned based on the cards received.

Individual Trading Cards

Individual cards may only be returned if:

• The incorrect card was shipped
• The card arrives damaged due to our error

We do not accept returns based on grading expectations, print variations, centering, or perceived investment value.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

If the issue is determined to be our error, we will replace the item or issue a refund at no additional cost.

Return Shipping

If the return is due to our mistake, we will provide or reimburse reasonable return shipping costs.

If the return is due to a change of mind, the customer is responsible for return shipping.

Refunds

Refunds are processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of our error.

Questions

If you have any questions regarding returns, please contact us at:

contact@fossildex.com